The Palm Pre has a unified contacts system that works well, but has a few issues. The most notable issue is that it imports all contacts from places like Facebook and Gmail whether or not you want it too. That means that many users end up having a plethora of contacts that they really don’t want or know.

A report from Strategy Analytics claims that mobile users want unified contacts and messaging assuming the service is customizable. The report specifically states that users don’t want to incorporate all contacts from all accounts into one list. Users want to be able to import only specific contacts. Hear that Palm?

“When considering a unified contact list, users do not want to incorporate all contacts from all accounts into one list”, according to Paul Brown, Senior Analyst in the Strategy Analytics User Experience Practice. “They want to select which contacts to import, particularly from social networking accounts, so that they can easily identify details of those individuals with whom they have regular one-to-one communication”.